Immediate Start
New
4 days ago
Job Summary
We're building lasting client relationships that drive adoption of our technological innovations across Africa and beyond. As a Sales/Customer Success Manager, you'll blend sales expertise with customer success methodologies to turn clients into advocates while providing feedback to fuel our innovation.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilites:
- Develop and implement comprehensive sales and customer success strategies
- Build and nurture relationships with key clients throughout their journey
- Create customized onboarding experiences that drive rapid value realization
- Identify expansion opportunities within existing client accounts
- Develop success metrics and frameworks to measure client value attainment
- Collaborate with product teams to translate customer feedback into enhancements
- Design and deliver product training and educational resources for clients
- Comprehensive sales and customer success strategy
- Structured onboarding and engagement process for new clients
- Client health scoring system and proactive intervention framework
- Quarterly business reviews and strategic planning with key clients
- Customer feedback collection and analysis system
- Training and educational resources for client enablement
- Regular reporting on customer satisfaction, retention, and growth metrics
Requirements:
- Relationship builder who creates deep, trusted partnerships with clients
- Strategic thinker who connects our innovations to client outcomes
- Effective communicator who articulates complex value propositions
- Empathetic listener who understands client needs and challenges
- Problem-solver who proactively addresses client concerns
- Team player who collaborates across departments
- Self-motivated professional with a drive to exceed targets
- Proficiency with CRM and customer success platforms
- Experience with customer journey mapping and optimization
- Knowledge of success metrics and health scoring methodologies
- Understanding of technology adoption frameworks
- Familiarity with training and enablement techniques
- Experience with data analysis for customer insights
- Understanding of technology solution selling approaches
- Knowledge of contract structures and negotiation
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
