Salon Manager

Responsibilities:

• Manage daily salon operations and workflow
• Ensure exceptional customer service and experience
• Oversee appointment scheduling and client management
• Maintain clean, safe, and organized salon environment
• Implement and enforce health and hygiene standards
• Manage salon inventory and product stock
• Coordinate equipment maintenance and repairs
• Recruit, train, and develop salon staff
• Create work schedules and staff rosters
• Conduct performance evaluations
• Manage staff conflicts and professional development
• Foster positive team culture
• Implement staff training programs
• Motivate and mentor team members
• Achieve salon revenue and profit targets
• Manage salon budget and expenses
• Process payroll and financial reporting
• Implement pricing strategies
• Control product and service costs
• Develop marketing and promotional strategies
• Analyze financial performance metrics
• Handle customer inquiries and complaints
• Develop customer loyalty programs
• Manage client booking and retention
• Provide personalized service recommendations
• Build and maintain client relationships
• Implement feedback mechanisms
• Ensure high customer satisfaction levels
• Develop salon brand identity
• Manage social media and online presence
• Create marketing campaigns
• Implement client referral programs
• Stay updated on beauty industry trends
• Network with beauty professionals
• Explore new service and product opportunities

Requirements:

• HND/B.Sc in any field
• 3-5 years salon management experience
• Strong leadership and communication skills
• Proficiency in salon management software
• Understanding of beauty industry standards
• Customer service orientation

Additional skills:

• Advanced beauty/cosmetology qualifications
• Business management background
• Digital marketing knowledge
• Multi-language proficiency
• Leadership
• Financial management
• Customer service
• Problem-solving
• Communication
• Technology proficiency
• Creativity
• Attention to detail

Benefits:

• Staff Accommodation available

Remuneration: NGN 150,000 - 200,000