Scheduling Officer

Job Title: Scheduling Officer

Location: Redemption City, Mowe

Company: Wonder Meets and Tours

Wonder Meets and Tours is an innovative startup in the tourism industry, committed to delivering seamless and engaging tour experiences. Our mission is to provide seamless communications services both internally and externally, with top-tier customer care to enhance guests' overall experience from pre-tour to post-tour. We are driven by our vision to offer excellent communications and customer care services that guarantee customer satisfaction. At WMT, our company culture is the foundation for everything we do. We emphasize collaboration, transparency, communication, and trust. These values guide our daily decisions and interactions, fostering a supportive and positive work environment that empowers our team. Our mission, vision, goals, and objectives are all aligned with these core values, ensuring everyone works towards the same objectives.

Job Purpose:

As a Scheduling Officer at Wonder Meets and Tours, you will be crucial in managing and updating guide schedules to ensure efficient tour operations. You will handle schedule adjustments, communicate tour details to guides, and oversee guide management, including rewards, compensation, and performance reviews. Your role includes collaborating with various departments to align scheduling with company goals, tracking metrics, and optimizing processes. By maintaining strong relationships with guides, you will contribute to delivering seamless and exceptional tour experiences for our customers.

• Schedule Management: Use Google Calendar to manage and update guide schedules, ensuring assignments match expertise, availability, and tour type, with real-time updates for changes.
• Last-Minute Adjustments: Handle guide swaps, reassignments, and time-off requests, ensuring sufficient buffer times between tours.
• Communication of Tour Details: Ensure timely and clear communication of tour details, start times, and guest requests to guides.
• Cross-Department Collaboration: Work with various departments to align scheduling with company operations and ensure smooth workflows.
• Compliance and Policy Adherence: Manage scheduling changes in line with company policies and guidelines.
• Metrics Tracking: Track and report on scheduling metrics, including tour assignments and guide performance.

Guide Management (Assignment, Comms, Compensation, Rewards, Reviews)

• Guide Assignment and Communication: Serve as the primary contact for guides, handling scheduling inquiries and ensuring smooth tour operations through open communication.
• Compensation and Rewards: Oversee guide compensation, manage reward systems, and ensure timely distribution of incentives.
• Performance Reviews: Conduct and manage guide performance reviews, providing feedback and development opportunities.
• Training and Onboarding: Ensure guides are trained on tools like the Guide Self-Assignment Sheet and assist with onboarding new guides.
• Relationship Management: Develop and maintain relationships with Online Travel Agencies, vendors, and partners to support scheduling and operational goals.
• Process Optimization: Identify areas for improvement in scheduling processes and suggest enhancements to increase efficiency and effectiveness.

Performance Expectations:

• Maintain 100% schedule accuracy for all assigned tours, ensuring flawless execution and alignment with planned schedules.
• Efficiently manage last-minute schedule changes without disruptions, demonstrating flexibility and problem-solving skills.
• Ensure all tour guides receive clear and timely communication regarding their assignments, minimizing confusion and ensuring smooth tour operations.
• Proactively identify and implement process improvements to enhance scheduling efficiency, contributing to smoother operations and reduced downtime.
• Achieve a high appraisal rating within the first three months, focusing on the accuracy, communication, and efficiency of scheduling tasks as key performance indicators.
  

• Bachelor's degree in any discipline.
• 0-3 years of post-graduate experience in the hospitality, tourism or related discipline sector.
• Proficiency with Google Calendar, CRM and scheduling tools.
• Excellent communication and organizational skills.
• Able to work 6 days a week
  

• Net Salary: ₦100,000/month
• Annual Leave
• Seasonal Bonuses
• 3-month probationary period, with the potential for full-time employment upon successful completion and meeting company requirements.
• Opportunities for growth and development within the company.

• Managing a fully remote team of guides with varying availability can be challenging, but also provides the flexibility to optimize schedules across different time zones.
• Effective communication with guides is crucial for smooth coordination, especially when handling last-minute changes or addressing guide-specific needs.
• This role offers the opportunity to implement new automated systems for scheduling and communication, improving both guide management and operational efficiency.