Security Operations & Service Manager-Lagos

Company Description

Halogen Group formerly known as Halogen Security Company Limited is the leading Security Solutions Provider in West Africa. We continually focus on delivering valued solutions across the industry’s value chain as the number one integrated safety and security solutions group.

Our competence in risk management deepens our capability in Physical Security, Electronic Security, Virtual & Cyber Security, Telematics, Journey Management, Outsourcing, Background Checks, and Polygraph Examination, Risk Assessment, and Training- for organizations, businesses, government establishments and individuals.

These are delivered through our hallmark Learning Hub. With over 25 years of experience, we have been able to attract the best talent and retain many leading brands in various sectors, as we deliver peace of mind as a promise.

Halogen Group provides integrated, digital-enabled, end-to-end solutions in enterprise security risk management. Today we are a global digital group with its core competencies and strong footprint in enterprise security risk management.

We offer solutions that promote safety in an open and continuously volatile world.

Role Description

The Security Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.

Security Operations & Service Delivery

· Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery

· Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions

· Drive and manage operational performance in assigned area for achievement of defined operational and financial performance goals and metrics

· Enforce and ensure adherence to with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery

· Manage, administer and optimize assigned resources; manage and control costs

· Prepare and present periodic and ad hoc operations reports as required

· Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion

· Promptly resolve operational issues or escalate for support where appropriate

· Drive and ensure conformance to QMS ISO9001:2015 requirements

· Provide technical sales support for business development

Security Risk Management

· Provide expertise on security risk management and related areas

· Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property

· Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients

· Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

· Manage client relationships in assigned area for best business outcomes including retention and revenue expansion

· Facilitate prompt response to client needs, and resolution of issues, queries and complaints

· Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements

· Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

· Manage and supervise the team for high performance; drive and manage performance

· Drive learning and facilitate development; coach; motivate

· Foster team spirit and positive employee experience

Qualifications

· Minimum of a first degree or equivalent from any reputable tertiary institution

· Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.

· Relevant post graduate qualification would be added advantage

Experience

· Minimum of 7 years’ security and related operations experience including supervisory, managerial capacity

Competencies

·Security Risk Management, with good understanding of the operating environment, global trends etc. including ·Security Planning and Management; Risk Assessment; Intelligence; Incidence Response etc.

· Operations Management

· Project Management

· Client & Stakeholder Relationship Management

· Commercial Awareness

· Critical Thinking, Analytical & Problem-Solving Skills

· Communication – sound verbal, written, reporting, facilitation, presentation

· Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies

· Teamwork & Interpersonal Skills

· Managerial & Leadership Skills