Seller Management Officer

Company Description

Lifestores Healthcare is revolutionizing access to quality and affordable primary healthcare in Africa through technology. Our mission is to provide equal access to essential healthcare in Nigeria and across Africa, regardless of income or location. With PharmIQ, our dynamic tech platform, we are empowering healthcare providers to deliver better care, starting with our Lifestores Pharmacy network. OGApharmacy, our digital marketplace, streamlines access to medications for pharmacies.

Role Description

We are looking for a professional candidate to handle customer orders, both online and in onsite environments.

The ideal candidate will manage relationships with pharmacies and sellers on our digital marketplace and also be responsible for managing third-party sellers, including product upload, and processing customer orders including packing, shipping and delivery. 

Job Responsibilities

• Coordinate onboarding activities of third-party sellers on the Marketplace, manage and support sellers. 

• Receiving and processing customer’s orders accurately and efficiently. 

• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.

• Label products and prepare them for shipment/delivery.

• Conduct quality control checks to ensure accurate fulfilment.

• Measures the percentage of customer orders fulfilled completely from available inventory

• Follow strictly all SC procedures concerning pick and pack activities

• Contribute ideas for process improvements that enhance productivity.

• Work collaboratively with other team members and supervisors to ensure good customer satisfaction.

• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.

• Process returns and liaise with customers, respond to customer queries regarding order status, with the aim of customer satisfaction. 

• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments. 

• Work with the inventory controller and ensure inventory record accuracy including accuracy of displayed product details. 

Qualifications

• Excellent communication and negotiation skills
• Experience in seller management or account management
• Knowledge of e-commerce platforms and marketplace dynamics
• Data analysis and reporting skills
• Ability to multitask and prioritize effectively
• Proficiency in Microsoft Office and CRM software
• Strong problem-solving and decision-making abilities
• Bachelor's degree in Business Administration, Marketing, or related field

Budget

NGN 180,000.00 - 250,000.00

Location (s):

Port Harcourt and Edo