Customer Service Manager

We are seeking a dedicated and dynamic Customer Experience Officer to join our team. The ideal candidate will have an eye for detail, and a commitment to delivering exceptional customer service. This role is crucial in ensuring that every client interaction reflects the high standards of Tender Leather Care.

Key Responsibilities:

● Customer Interaction: Serve as the primary point of contact for all customer inquiries, complaints, and feedback, ensuring prompt and professional resolution.

● Client Relationship Management: Build and maintain strong, personalized relationships with clients to understand their needs and preferences.

● Order Management: Oversee the end-to-end process of customer orders, from initial inquiry to final delivery, ensuring seamless communication and satisfaction.

● Service Coordination: Work closely with the refurbishment team to ensure timely and accurate service delivery, providing regular updates to clients.

● Feedback and Improvement: Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience.

● Brand Ambassador: Represent Tender Leather Care at industry events, client meetings, and other promotional activities, demonstrating our commitment to quality and excellence.

● Administrative Duties: Manage customer databases, track performance metrics, and prepare reports for management, ensuring accurate record-keeping and efficient operations.

Qualifications:

Education:

➔ Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field.

Experience:

➔ At least 4+ years of experience in customer service, preferably within the luxury goods or fashion industry.

➔ Proven track record of managing high-end clientele and delivering superior customer service.

Skills:

➔ Exceptional verbal and written communication skills.

➔ Strong organizational and multitasking abilities.

➔ High attention to detail and passion for luxury products.

➔ Proficiency in CRM software and Microsoft Office Suite.

➔ Ability to handle difficult situations with grace and professionalism.

Personal Attributes:

➔ A positive, customer-focused attitude.

➔ Empathy and patience.

➔ Proactive approach to problem-solving and continuous improvement.

➔ Ability to work independently and as part of a team.

Benefits:

● Competitive salary and performance-based bonuses.

● Comprehensive health and wellness benefits.

● Opportunities for professional development and career growth.

● Collaborative and supportive work environment.

● Exclusive discounts on company services.