Senior Customer Service Specialist

Responsibilities:

• Customer Engagement: Build and maintain strong relationships with customers by understanding their needs, providing personalized recommendations, and ensuring high levels of satisfaction.
• Account Management: Oversee a portfolio of assigned accounts, serving as the primary point of contact for all customer-related matters. Monitor account performance and address any issues promptly.
• Product Knowledge: Maintain a deep understanding of our products and services to effectively communicate their value and benefits to customers.
• Customer Service Excellence: Provide exceptional service by handling inquiries, resolving complaints, and offering solutions to enhance the customer experience.
• Sales Reporting: Track and report on sales activities, customer interactions, and performance metrics. Use data to identify trends and opportunities for improvement.
• Collaboration: Work closely with other departments, including marketing and product teams, to ensure alignment and support for sales initiatives.
• Market Insights: Stay informed about industry trends, competitor activities, and market conditions to adjust strategies and approaches accordingly.

Requirements:

• Minimum of HND
• 3-5 years of experience in a similar role