Senior Ecommerce Admin

Responsibilities:

• Oversee the daily online operations of the eCommerce platform to ensure seamless performance.
• Monitor webstore uptime and functionality, working with technical teams to resolve any issues.
• Implement updates, promotions, banners, and seasonal campaigns on the webstore.
• Be on call and meet daily with store owners for meetings and directions
• Knowledge of Shopify and other e-commerce solutions very helpful
• Must have dependable computer and internet access.
• Import, update, and manage product listings, including images, descriptions, pricing, and inventory.
• Optimize product content for SEO and user engagement.
• Ensure accurate product categorization and tagging.
• Monitor and process daily orders, returns, and refunds.
• Collaborate with warehouse/logistics teams to ensure timely shipping and delivery.
• Respond to customer inquiries and resolve complaints in a timely manner.
• Track and report on key performance indicators (KPIs) like sales, conversions, and traffic.
• Analyze inventory levels and forecast demand.
• Provide insights to improve user experience and conversion rates.
• Assist in executing email marketing campaigns, discount codes, and special promotions.
• Coordinate with the marketing team to ensure webstore alignment with broader marketing efforts.
• Implement A/B testing to refine user experiences.
• Identify opportunities for process automation and efficiency.
• Ensure compliance with platform policies and regulations.

Requirements:

• Bachelor’s degree in eCommerce, Business Administration, Marketing, or If you don’t have a degree, then have experience and passion.
• Proven experience managing eCommerce platforms like Shopify, WooCommerce, Magento, or similar.
• Strong understanding of online retail operations, including product management and customer service.
• Proficiency in tools like Excel, Google Analytics, and basic photo editing software.
• Familiarity with SEO, HTML/CSS basics, and content management systems.
• Excellent organizational, communication, and problem-solving skills.

Additional Skills:

• Experience with inventory management software or ERP systems.
• Knowledge of online payment systems and security practices.
• Ability to manage multiple tasks and prioritize under tight deadlines.
• Analytical mindset to interpret sales data and derive actionable insights.

Benefits:

• Competitive salary.
• Flexible work schedule.
• Opportunities for career advancement.
• Discounts on company products/services.

Interview process will consist of 2 video interviews.