Specialist, Incident Coordination

Job Description

• Lead coordination of assigned shift personnel.
• Support Manager-PSOC (Physical Security Operations Centre) with management of schedules and shift performance.
• Quickly diagnose emergency situations and apply critical thinking and direction to the assigned team/ shift.
• Coordinate and monitor receipt of security alerts and the dispatch of security response resources in a timely manner.
• Ensure the passage of critical, timely information to designated non-security response entities in order to facilitate an integrated, effective approach to security incident management.
• Monitor and report on security service provider performance and their ability to meet quality control (QC) requirements.
• Oversee application of agreed PSOC (Physical Security Operations Centre) security operating procedures.
• Support application of data analysis and resultant actionable insights into routine monitoring and response operations.
• Perform other tasks and duties as assigned by the Manager, PSOC.
  
  

Qualifications

• Bachelor’s degree in any relevant discipline.
• Strong working knowledge of Nigeria’s security dynamics.
• +5 years’ experience as a security operations centre coordinator or in security operations.
  
  

Additional Information

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.