Service Delivery Manager

Service Delivery Manager (Lagos)

Position: Service Delivery Manager

Company: Justintime Healthcare

Location: Lagos Office

Salary: Competitive

Work Option: Full-time

Experience: Mid-Senior Level

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About Justintime Healthcare:

Justintime Healthcare is a leading UK-based home care agency with over seven years of experience in delivering exceptional domiciliary care, supported living, day centre services, and care home staffing. Our approach prioritizes individual care plans rooted in empathy, professionalism, and a commitment to helping our clients live independently and with dignity.

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Role Overview:

We seek a driven and experienced Service Delivery Manager (SDM) to oversee and elevate our Lagos operations. This role is pivotal in ensuring 100% shift coverage, high-quality client service, and strategic business development. The SDM will supervise the Service Delivery Unit, coordinate staff and schedules, and ensure compliance with care standards while supporting the organization’s growth objectives.

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Key Responsibilities:

• Lead and supervise the Service Delivery Unit (SDU) to ensure seamless care coordination.

• Ensure timely rota planning, staff scheduling, and 100% shift coverage.

• Monitor call logs and daily care notes, ensuring quality assurance and client satisfaction.

• Develop personalized care plans and risk assessments with the care team.

• Manage referrals and oversee the setup of new care packages.

• Support business development initiatives and drive service expansion.

• Recruit carers and manage workforce resources effectively.

• Handle incident and complaint escalations promptly and professionally.

• Report on carer performance, compliance, and key service metrics.

• Collaborate with senior management to align service delivery with strategic goals.

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Qualifications & Experience:

• Minimum of BSc/HND in Business Administration, Healthcare Management, or a related field.

• An MBA or relevant certifications (e.g., NIM, CIPM, Healthcare Management) is an advantage.

• Minimum of 5 years’ experience in service delivery, healthcare operations, or staff coordination.

• Strong leadership, communication, and problem-solving skills.

• Proven expertise in rota planning, compliance, and resource management.

• IT proficiency in scheduling and service delivery tools.

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Why Join Us:

• Be part of a reputable, growing international healthcare brand.

• Competitive salary package with performance incentives.

• Opportunity for career growth within a mission-driven organization.

• Supportive and dynamic work environment.

• Make a meaningful impact on the quality of care and lives of clients.

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Join Justintime Healthcare and lead service excellence while advancing care standards across our Nigerian operations. If you are ready to bring innovation and leadership to a role that matters, we encourage you to apply.

Note: Only shortlisted candidates will be contacted. Justintime Healthcare is an equal opportunity employer and welcomes applications from all backgrounds.

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