Service Engineer

The Description of Role

This position is based in LAGOS with periods working from home and occasional travel. This role would suit a recent university graduate or someone early in their career and looking for a position that could grow over time.

Key responsibilities

• Responsible for the tele- and on-site technical support and after sales support.
• Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.
• Reporting and following up with head office in relation to product failure with clear descriptions
• Evaluating PV plant performance by studying operation data on a regular basis
• Pro-actively work with installers & retailers and provide them best-in class customer experience.
• Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

Qualifications & Requirements

• Bachelor degree or above: must be electrical or electronics background.
• Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings
• Strong ability to analyse and solve problems independently.
• Fluent in English
• The ability to learn new technologies quickly
• Strong Microsoft office skills
• Ability to work effectively in a team environment
• Excellent communication skills
• A friendly, positive and customer-driven attitude
• Excellent time management and organizational skills
• Adapt to frequent travel
• Driving license required.

Salary negotiable depending on experience

Join our team, get ready to be a part of an exciting journey and shape the future of GoodWe and the solar energy markets, we look forward to hearing from you!