Service Head

Job Description

- Oversee service operations, ensuring customer satisfaction and loyalty.
- Manage and lead a team of service staff, providing guidance and support.
- Develop and implement service strategies to improve efficiency and quality.
- Ensure compliance with company policies and procedures.
- Conduct performance metrics analysis and adjust strategies accordingly.
- Build and maintain relationships with customers, dealers, and industry partners.
- Collaborate with the sales team ...

Skills

Bachelor's degree in Mechanical Engineering, Automobile Engineering, or a related field.
- At least 10 years of experience in service management roles in the automobile industry.
- Proven track record of improving service efficiency and customer satisfaction.
- Strong leadership, management, and communication skills.
- Excellent understanding of the Nigerian automobile market and industry trends.
- Ability to analyze data, identify trends, and make informed decisions.