5 days ago
C
- Minimum Qualification :
Job Description/Requirements
Description
We are looking for a talented Service Parts Associate - Level II to join our team specializing in Service for our Service Operations Department in Lagos, Nigeria.
In this role, you will make an impact in the following ways:
- Customer Assistance: Help customers, technicians, and parts personnel secure needed parts and supplies, ensuring smooth operations.
- Compliance: Adhere to Health, Safety, and Environmental standards, policies, and procedures, promoting a safe work environment.
- Customer Service: Perform customer parts counter duties, including receiving calls, assisting walk-in customers, and handling transactions, enhancing customer satisfaction.
- Issue Resolution: Address customer needs and issues promptly, escalating to senior personnel when necessary, maintaining strong customer relationships.
- Workspace Maintenance: Keep the customer parts area and warehouse neat and clean, ensuring a professional appearance.
- Support: Assist other parts personnel in sourcing and locating complex parts requests, using various systems and resources efficiently.
- Upselling: Identify opportunities to upsell supporting products and services to customers, contributing to business growth.
- Inventory Management: Manage stock levels, shipping, receiving, and other warehouse activities, ensuring efficient inventory management.
To be successful in this role you will need the following:
- Process Optimization: Understand and implement the most effective and efficient processes to complete tasks, with a continuous improvement mindset.
- Inventory Control: Effectively manage physical inventory using inventory control methodologies to meet customer expectations and maintain accurate stock levels.
- Customer Support: Provide proactive customer support throughout the order life cycle to ensure customer satisfaction and a positive overall experience.
- Order Life Cycle Systems Knowledge: Demonstrate proficiency in using system screens to process customer orders, make modifications, and respond to queries accurately and promptly.
Education/ Experience:
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
- Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
- A Minimum of National diploma in related fields
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2411033
Relocation Package No
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