Shortlet Manager
OREGUN CHEMICALS LTD
Estate Agents & Property Management
Real Estate
NGN
150,000 - 250,000
Easy Apply
New
3 days ago
Job Summary
We are seeking an experienced and motivated Shortlet Manager to oversee and manage our short-term rental properties in Apapa. The ideal candidate will be responsible for maximizing occupancy, ensuring excellent guest experiences, and maintaining the properties in top condition. You should be highly organized, customer-focused, and knowledgeable abo
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Oversee the day-to-day operations of all shortlet properties.
- Ensure properties are well-maintained, clean, and meet quality standards.
- Coordinate regular inspections and timely maintenance/repairs.
- Manage guest inquiries, bookings, and check-in/check-out processes.
- Ensure excellent customer service by responding promptly to guest needs and resolving issues.
- Manage guest reviews and feedback, ensuring a positive guest experience.
- Develop strategies to maximize property occupancy and rental income.
- Monitor and adjust pricing based on market trends and seasonal demand.
- Implement marketing strategies to attract new guests, including social media, listing platforms, and partnerships.
- Coordinate with cleaning services, maintenance teams, and other vendors to ensure smooth operations.
- Recruit, train, and manage staff as needed for the day-to-day running of the properties.
- Maintain accurate records of bookings, payments, expenses, and inventory.
- Prepare weekly and monthly reports on property performance and revenue.
- Ensure compliance with local laws and regulations related to short-term rentals.
- Actively promote properties on multiple online platforms (e.g., Airbnb)
- Respond to inquiries promptly and convert them into confirmed bookings.
- Create and implement marketing strategies to increase occupancy rates.
Requirements:
- Proven experience in managing short-let or vacation rental properties.
- Excellent knowledge of the shortlet market, especially in Lagos.
- Strong leadership and organizational skills.
- Exceptional customer service and communication skills.
- Experience with property management software and online booking platforms (e.g., Airbnb, Booking.com).
- Ability to handle emergencies and solve problems quickly and efficiently.
- Must be flexible and willing to work outside regular business hours when required.
- Familiarity with property management software (e.g., Guesty, Hostfully).
- Strong digital marketing skills.
- Ability to analyze market trends and adapt strategies to maximize revenue.
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