Social media manager/client service

Company Description

Adesa Media is a Creative Media Agency based in Lagos that specializes in Branding, Strategy, Printing, Media Buy, Digital, and Social Media Marketing. The agency helps businesses, organizations, and institutions enhance their brand visibility, engage with their target audience, and meet their marketing objectives through innovative solutions and exceptional service. Adesa Media is the intersection where Creativity, Innovation, Strategic Insight, and Storytelling seamlessly converge.

About the Role:

We are seeking a dynamic and creative Social Media Manager / Client Service Representative to join our team. This role is ideal for someone passionate about social media, skilled in client relations, and eager to make an impact. You’ll be responsible for managing our brand’s online presence, engaging our community, and ensuring client satisfaction through excellent service.

Key Responsibilities:

• Social Media Management: Create, schedule, and post engaging content across social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) that aligns with our brand’s voice and objectives.

• Content Creation: Develop content calendars, create graphics, write captions, and collaborate with design and marketing teams to produce visually appealing and impactful posts.

• Community Engagement: Actively monitor and respond to comments, messages, and mentions, building strong relationships with our audience and growing our community.

• Client Service: Serve as a point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive client experience.

• Analytics & Reporting: Track and analyze social media metrics to understand engagement trends and optimize content performance.

• Strategy Support: Assist in developing and implementing social media strategies to drive engagement, reach, and conversions.

Qualifications:

• Proven experience in social media management and client service, preferably in a similar role.

• Strong understanding of major social media platforms and best practices.

• Excellent written and verbal communication skills.

• Ability to multitask and manage time effectively.

• Creative thinker with a passion for social media trends.

• Customer-oriented mindset and problem-solving skills.

Why Join Us?

This role offers a unique opportunity to shape our brand’s digital presence and work in a supportive environment where your ideas and contributions are valued. If you’re eager to grow and are excited about social media and client service, we would love to hear from you.

How to Apply:

Please submit your resume and a brief cover letter explaining your relevant experience and why you’d be a great fit for this role.

Note: Salary expectations are between 100,000 and 120,000 Naira per month.