Social Media Manager/Customer Service Rep

Responsibilities:

• Create and manage content across all social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, TikTok)
• Develop and implement social media campaigns to align with marketing strategies
• Monitor, track, and report on social media performance and engagement metrics
• Stay up-to-date with the latest social media trends and best practices
• Create engaging text, image, and video content
• Design graphics for social media platforms when needed
• Respond to customer inquiries via social media, email, and phone
• Provide product/service information and resolve customer complaints
• Process orders, forms, applications, and requests
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Escalate complex issues to appropriate departments

Requirements:

• Excellent communication skills, both written and verbal
• Strong knowledge of social media platforms and best practices
• Proficiency in Microsoft Office and social media management tools
• Experience with creating engaging content for social media
• Customer service experience preferred
• Ability to multitask and prioritize workload
• Self-motivated with a positive attitude
• Attention to detail and problem-solving skills
• Bachelor's degree in Marketing, Communications, or related field (HND/OND may be considered)
• 1-2 years of experience in social media management or customer service
• Portfolio of social media work (preferred)
• Basic graphic design skills (advantage)