Sales Operations and Analysis Officer

Job Title: Sales Operations and Analysis Officer 

Job Location: Lagos 

Salary: N220, 000 Net 

Job Summary: 

The Sales Operations & Analysis Officer is responsible for Retail Sales administrative operations and FTTH project tracking & reporting. This is a centralized sales function that is designed to manage administrative and critical backend operations that serve as enablers for customer acquisition and footprint expansion. Other functions include, documentation, filing, project monitoring and reporting as well as management of various sales applications. The Sales operation officer is also responsible for facilitating process reviews and other business analysis deliverables within the department. 

Responsibilities: 

• Facilitate customer acquisition and conversion through administrative support for field sales and telesales agents across regions. 
• Provide hands-on management of all trade exhibitions, outreaches, sales drives and activations designed to promote ipNX products and services. 
• Conduct relevant surveys and analysis across prospective coverage locations to identify viable locations for FTTH rollout. 
• Provide assisted-buying support for FOS subscribers and rectify pre-sales challenges reported by customers during onboarding. 
• Initiate, track and report survey requests for new builds (major rollouts or backbone extensions). 
• Generate project performance report and flag delays and SLA violations. 
• Carryout financial analysis for proposed backbone extensions and communicate project viability to relevant stakeholders. 
• Generate Adhoc reports and submit within approved timeline. 
• Coordinate recruitment, prequalification and onboarding exercise for indirect sales agents i.e. Community Retail Agents and FOS Independent Sales Agents. 
• Coordinate signage installation efforts across CRA stores. 
• Validate invoices and process commission fee for Community Retail Agents and FOS Independent Sales Agents. 
• Verify activated sales for each direct sales agents and process monthly commission schedule for payroll approval and settlement. 

Qualifications and Requirements 

• B.Sc Accounting/ Statistics/Marketing/Sales/Business Administration & related disciplines 
• Business/Project Management Qualification 
• At least 2 years experience within the telecoms or FMCG space with adequate analytical, project management, documentation and administrative skills and competencies. 
• Must demonstrate interpersonal capabilities and leadership. 
• Excellent Microsoft Office Suite Competence especially Excel 
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting 
• Understanding of the B2C sales environment. 
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization 

How to Apply:  

Interested and qualified candidates should send their resumes to uenobong@ipnxnigeria.net using the job title as the subject of the mail.