Spa Manager

Responsibilities:

• Perform as a professional and with a friendly business attitude all duties and responsibilities as required by the position, and as assigned by the Director of the Spa
• Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room, and offices
• Be the first point of contact for large groups and manage communication with the group organizer
• Offer competitive proposals
• Coordinate appointments and update the coordinator with itineraries
• Finalize billing arrangements and be responsible for the execution
• Dealing with dissatisfied or disgruntled guests in the most professional way
• Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly
• Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently
• Reading through the many essential e-mails that deal regarding spas, meetings, groups, and VIPs. Also, replying to guests, vendors, sales, and colleague emails
• Answering questions from therapists regarding bookings and guest preferences
• Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability.
• Verify the accuracy of input in Spa Soft and room assignments
• Ensuring all therapists are being booked in the correct room.
• Ensuring that the treatment rooms are used to the maximum potential 

Requirements:

• Bachelor’s Degree in Business, Hospitality Management, or any relevant field of study
• 2 - 5 years experience in a similar role, working in a 5-star spa with a multicultural team
• Great Interpersonal and relationship skills
• In-depth knowledge of spa therapy
• Guest- Focused
• Functional and technical skills
• Problem-solving ability
• Organized and excellent in time management
• Strong financial acumen
• Excellent communication and leadership skills
• Must live in Yaba axis
• Must be matured and responsible