Hub Manager

Responsibilities:

• Implement the standard operating procedures for all business operational activities.
• Builds strong relationships by addressing customer issues and complaints in a timely manner.
• Provides operational support and guidance to staff in the hub.
• Monitors and controls expenses according to the allotted budget.
• Manages work assignments and allocation for Riders.
• Maintains accurate and clear documentation for operational procedures and activities.
• Works in compliance with company policies and procedures.
• Ensures the team follows standard operating procedures for all operational functions.
• Supports operational risk and audit processes for the purpose of preventive maintenance.
• Conducts daily checks on Riders’ movements & puts them through on how to handle customers’ orders.
• Carries out daily check up on the motorcycles to ensure they are in good working condition.
• Carry out Rider’s training on service conducts and other related topics.
• Ensures motorcycles are serviced every fortnight.
• Manages motorcycle fuelling in line with the company’s policy
• Daily monitors the company dashboard to see how Riders are fulfilling customers’ requests.
• Recruit and interview new riders as the need arises.
• Conducts daily checks on customers’ Apps to see if there is an effective flow of operations & liaises with app
• Developers to resolve issues when they arise.
• Prepare weekly reports to management.

Requirements:

• SSCE/Diploma/OND
• Minimum of 5 years experience in a similar role