Store Manager

Responsibilities:Store Operations:

• Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
• Ensure the store is always clean, organized, and well-stocked with products.
• Monitor and maintain stock levels, place orders for new inventory, and ensure timely restocking.
• Develop and implement standard operating procedures to ensure the store runs efficiently.

Customer Service:

• Provide exceptional customer service by assisting customers with product selection, answering questions, and resolving any complaints or issues.
• Train staff to provide excellent customer service and ensure all team members are knowledgeable about pets and pet products.
• Handle customer inquiries related to pet care, services, and products.
• Foster a welcoming and helpful store environment.

Staff Management:

• Manage store staff, including creating work schedules and overseeing performance.
• Conduct regular staff meetings to address store operations, customer service standards, and sales goals.
• Motivate and coach the team to meet or exceed sales targets and deliver top-notch service.

Sales and Marketing:

• Develop strategies to increase store traffic, boost sales, and attract new customers.
• Track sales performance and analyze data to identify opportunities for improvement.
• Collaborate with the team to create promotions, in-store events, and special offers to engage customers and drive revenue.

Financial Management:

• Monitor store expenses and ensure that they are within budget.
• Handle daily cash reconciliation, bank deposits, and financial reporting.

Animal Welfare:

• Ensure that all animals in the store are treated with care and compassion, including maintaining clean habitats, feeding schedules, and veterinary checks.
• Implement policies to ensure the health and well-being of all animals, adhering to local and international standards for pet care.

Compliance and Safety:

• Ensure that the store complies with local regulations and industry standards, including pet care guidelines, health and safety, and retail laws.
• Conduct regular safety audits and ensure that both staff and customers are aware of safety protocols.

Requirements:

• Minimum of 3-5 years of retail management experience, preferably in a pet store or a similar environment.
• Knowledge of pet care and products, including pet food, accessories, and live animal management, is highly preferred.
• Proven ability to lead and manage a team in a fast-paced environment.
• Strong understanding of inventory management, sales analysis, and financial reporting.
• Proficient in using point-of-sale (POS) systems and other retail management software.
• Must reside within or around Lekki, Lagos.
• A passion for animals and a commitment to their care and well-being.

Key Skills and Competencies:

• Leadership and Management: Ability to lead and motivate a team, manage multiple tasks, and make decisions confidently.
• Customer Service: Strong interpersonal skills and a passion for delivering exceptional customer service.
• Sales-oriented: Ability to drive sales, meet targets, and implement effective marketing strategies.
• Organizational Skills: Excellent organizational abilities, including inventory management and scheduling.
• Communication: Strong verbal and written communication skills to interact with staff, customers, and suppliers.
• Problem-solving: Capable of handling customer concerns and operational challenges in a calm, efficient manner.