Store Manager

Responsibilities:

Sales & Customer Service:

• Achieve and exceed store sales goals through effective team management and customer engagement.
• Ensure high levels of customer satisfaction through excellent service, personalized assistance, and knowledge of our luxury products.
• Implement sales strategies and promotions to attract and retain high-end clients.

 Store Operations:

• Oversee daily store operations, including opening, closing, stock management, and visual merchandising.
• Maintain inventory accuracy by conducting regular stock checks and coordinating restocks when necessary.
• Ensure that the store is clean, organized, and visually appealing in line with brand standards.

Team Leadership & Management:

• Recruit, train, and supervise store staff, fostering a positive and collaborative work environment.
• Set performance objectives, provide coaching, and conduct regular performance evaluations.
• Address any staff-related issues promptly and professionally.

Financial Management:

• Monitor store expenses and manage the store budget effectively.
• Prepare daily, weekly, and monthly sales reports and share insights with upper management.
• Handle cash management processes, ensuring accuracy in financial transactions.

 Brand Representation:

• Represent Fasha Luxury Store’s values and culture both within the store and with external clients.
• Ensure all team members are knowledgeable about Fasha’s luxury product lines and uphold the brand image.

Requirements:

• Bachelor’s degree in Business, Retail Management, or a related field preferred.
• Proven experience as a Store Manager or similar role in luxury retail.
• Strong leadership, organizational, and multitasking skills.
• Exceptional interpersonal and customer service skills, with a focus on building long-term client relationships.
• Proficiency in retail management software and POS systems.
• Ability to work flexible hours, including weekends and holidays.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development opportunities.
• Friendly and supportive environment. 

If you're passionate about delivering exceptional services and looking to grow with an innovative company, we'd love to hear from you.