Student Affairs Office Coordinator

Responsibilities:

Leadership and Team Management:

• Oversee and coordinate the activities of the Student Affairs team, ensuring timely and efficient service delivery.
• Provide mentorship and support to team members to build their capacity for excellence.
• Monitor team performance, delegate tasks effectively, and maintain accountability.
• Develop strategies to enhance team efficiency and ensure alignment with institutional goals.

Student Support Services:

• Serve as the primary point of contact for student concerns, ensuring timely resolution of enquiries and challenges.
• Act as a bridge to clarify academic policies, procedures, and requirements, ensuring students understand their expectations.
• Ensure all onboarding documents and the school calendar are provided to the students at the beginning of the program.
• Support in addressing various academic-related needs and contribute to the overall learning assurance.
• Coordinate programme health-checks to identify students at risk and offer timely assistance.
• Foster a sense of community and belonging by organising virtual and in-person student engagement activities such as student hangouts.

Programme Administration:

• Support the Faculty Liaison Office by contributing to the planning and execution of the Student Acculturation Month, the first month of school dedicated to preparing students for the work ahead.
• Manage communication channels with students, ensuring timely dissemination of information on schedules, deadlines, and events
• Monitor student participation and attendance, identifying trends and addressing any issues proactively.
• Supervise a robust student attendance management framework.
• Collaborate with other departments (Admissions, Tech/Hybrid Learning Experience and Faculty Liaison Office) to ensure the delivery of a seamless student experience
• Collaborate with the team to plan and execute the student graduation programme.

Data Management and Reporting:

• Support in maintaining the accuracy and completeness of student databases for internal and external compliance purposes.
• Maintain accurate records of student activities, attendance, and academic progress.
• Prepare and present detailed reports on student affairs operations, participation metrics, and feedback. The report includes the weekly team report, the end-of-year report, and any other relevant report as requested by the Senior Leadership Team (SLT).
• Leverage data to improve processes, track outcomes, and inform strategic decisions.

Policy Development and Implementation:

• Develop and update policies and procedures for student affairs operations, ensuring alignment with the school's standards.
• Ensure adherence to all academic and administrative guidelines, addressing any compliance issues promptly.
• Other tasks as assigned by the Deputy Experience Lead.

What success looks like in this role:

• Team members demonstrate growth, confidence, and competence in their roles, contributing proactively to the team’s goals.
• Challenges and issues are identified early and resolved effectively, minimising disruptions to the student experience.
• Through collective team effort, reduce the attribution rate and achieve a student satisfaction rate of 90%.
• Actively maintain working partnerships and collaborations with cross-functional internal departments such as Tech Support, Faculty Liaison, and the Admissions Department to drive achievement of institutional objectives of the school.
• Comprehensive and insightful reports are submitted on time, supporting the school's data-driven decision-making.
• All program guidelines and requirements are communicated effectively, minimising confusion or non-compliance.
• Students feel supported, valued, and empowered throughout their journey with us.
• Innovative solutions and initiatives that improve processes and enhance student satisfaction.

Requirements:

• A bachelor’s degree in education, management, social sciences, or a related field. Relevant professional certifications will be an added advantage.
• At least 3 years of experience in student affairs, academic administration, or a related field.
• Minimum of 1 year of local or international work experience in the education and/or learning and development sector.
• Proven experience working in a remote or hybrid environment is an added advantage.
• Working with people, including cross-cultural teams.
• Strong coordination ability
• Excellent interpersonal and communication skills.
• Ability to work independently and prioritise tasks in a remote setting.
• High level of emotional intelligence and a student-centred approach
• Strong organisational and project management skills.
• Proficiency in using digital tools for communication, data management, and virtual collaboration.
• Event planning and coordination experience.

Personal Attributes:

• A passion for education and leadership development.
  
• Ability to adapt to diverse cultural and educational contexts.
• A proactive, solution-oriented mindset.
• Willingness to travel occasionally for in-person student activities.
• Strong command of the English language.
• Committed to the principles of good governance.

General Work Conditions:

• This a fully remote position, requiring consistent access to reliable internet.
• Occasional travel may be required for key physical student events, such as student hangouts, graduations, and team retreats.
• Flexibility to work across different time zones, as students may be located globally.
• Ability to work and lead in an intense and fast-paced environment.