Supermarket Manager

Responsibilities:

• Manage daily store operations and overall performance
• Ensure customer satisfaction and high service standards
• Oversee inventory management and stock control
• Maintain store cleanliness and visual merchandising
• Implement and monitor health and safety regulations
• Manage store layout and product placement
• Coordinate receiving and stocking of merchandise
• Recruit, train, and develop supermarket staff
• Create staff schedules and manage shift rotations
• Conduct performance reviews and provide feedback
• Resolve staff conflicts and disciplinary issues
• Foster positive team environment
• Ensure staff adherence to company policies
• Achieve sales targets and revenue goals
• Manage operating expenses and budget
• Control inventory costs and reduce shrinkage
• Process payroll and daily cash reconciliation
• Analyze sales data and implement improvement strategies
• Manage vendor relationships and negotiate contracts
• Resolve customer complaints and issues
• Implement customer feedback mechanisms
• Develop customer loyalty initiatives
• Maintain high standards of service quality
• Handle customer inquiries professionally
• Manage customer relations and satisfaction
• Ensure compliance with food safety regulations
• Maintain product quality and freshness
• Monitor expiration dates and stock rotation
• Implement food handling and storage standards
• Coordinate with health inspectors
• Manage product recalls if necessary

Requirements:

• Bachelor's degree in Business, Retail Management, or related field
• 3-5 years retail management experience
• Strong understanding of retail operations
• Proficiency in inventory management systems
• Excellent communication skills
• Computer literacy
• Food safety certification

Additional skills:

• Experience in Lagos retail market
• Previous supermarket management experience
• Supply chain management knowledge
• Multi-language proficiency
• Leadership and team management
• Financial acumen
• Problem-solving abilities
• Customer service orientation
• Stress management
• Attention to detail
• Adaptability
• Performance-driven mindset

Benefits:

• Staff Accommodation

Remuneration: NGN 200,000