Supervisor

Responsibilities:

• Marketing & Promotion:
• Implement aggressive marketing strategies to boost the lounge/club’s visibility and attract guests.
• Coordinate and participate in promotional activities and events to enhance brand presence.
• Coordinate and execute promotional campaigns, events, and special offers to maximize customer engagement and brand awareness.
• Monitor and analyze marketing performance, adjusting strategies as needed to achieve goals.
• Operational Oversight/Support:
• Step in and fill gaps in staffing or operations whenever necessary, ensuring seamless service.
• Supervise and coordinate Public Relations (PR) staff to maintain a positive image and manage customer interactions effectively.
• Supervise daily operations to ensure high standards of service and customer satisfaction.
• Address and resolve any operational issues promptly, ensuring smooth and efficient running of the lounge/club
• Team Coordination & Performance:
• Oversee waitstaff and ensure they are performing their duties efficiently and maintaining high service standards.
• Address any issues promptly and ensure all team members adhere to operational protocols.
• Customer Service & Floor Management:
• Maintain a strong presence on the floor, ensuring smooth operations and addressing any customer concerns.
• Focus on optimizing the guest experience by ensuring all areas are well-managed and guests are attended to promptly.
• Implement strategies to enhance guest satisfaction and loyalty.
• Content Creation & Social Media:
• Oversee the creation and management of engaging content for social media platforms, the lounge/club’s website, and other marketing channels.
• Maintain and update digital content to ensure it is current, appealing, and reflective of the brand’s image.
• Brand Representation:
• Maintain a high level of professionalism at all times, both in personal conduct and in how you handle business operations. This includes punctuality, courtesy, and reliability.
• Ensure personal appearance and demeanor align with the brand standards.
• General Manager Support:
• Stand in for the General Manager when required, handling responsibilities and making decisions in their absence.

Requirements:

• Proven experience in a supervisory or similar role within the hospitality or nightlife industry.
• Strong marketing skills with a proactive approach to increasing brand visibility.
• Excellent coordination and team management abilities.
• Experience in content creation and social media management is a plus.
• Professional appearance and demeanor, with the ability to embody the brand’s image.
• Ability to step in and manage various aspects of operations as needed.
• Strong communication and interpersonal skills.