Supervisor, GBV Casework

Job Summary

The Supervisor, GBV Casework will ensure quality provision of GBV case management and psychosocial support services to GBV survivors to conflict-affected and displaced women and girls and survivors of GBV. The Supervisor, GBV Casework will train, coach, and support GBV Caseworkers and strengthen systems of support for GBV survivors.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

Main Tasks And Responsibilities

Capacity Building and Service Oversight

• Train GBV Caseworkers, in line with the Inter-Agency GBV Case Management Guidelines and International Medical Corps’ GBV Standards.
• Train GBV Caseworkers to respond to child survivors, in line with Caring for Child Survivors of Sexual Abuse
• Coach GBV Caseworkers though regular group and individual sessions
• Conduct routine case review meetings
• Conduct regular supportive supervision sessions for quality assurance and to identify capacity gaps and needs
• Develop tailored capacity building plans for GBV Caseworkers, including plans for self-learning.
• Support GBV Caseworkers as required to respond effectively to cases, including direct service provision and coordination and advocacy with other service providers.
• Oversee distribution of material and cash assistance to survivors and vulnerable women and girls
• Support trainings of other service providers who may interact with vulnerable women and girls and GBV survivors.
• Contribute to the development and effectiveness of GBV referral systems/pathways
  
  

Human Resources Management

• Recruit and supervise GBV Caseworkers
• Create a safe and supportive environment for GBV Caseworkers
• Develop support strategies for GBV Caseworkers, foster teambuilding, and support principles of self-care
  
  

Monitoring and Reporting

• Seek and analyse feedback from clients and adapt services accordingly
• Oversee post-distribution monitoring
• Oversee service documentation
• Ensure strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors
• Contribute to internal and external reports
  
  

Coordination, Advocacy and Representation

• Coordinate regularly with GBV leadership team and participate, as required, in broader team meetings
• Mobilize stakeholders to strengthen coordination and safe access to services for survivors
• Promote a survivor-centred approach in all internal and external coordination meetings
• Organize case management meetings, as required, with other service providers
• Coordinate with MHPSS, child protection, health, and other sectors to strengthen integration and referrals
• Represent program goals and GBV standards
  
  

Security and Conduct

• Ensure compliance with security protocols and policies
• Foster a safe and supportive working environment for all GBV staff and partners
• Exemplify core principles of GBV programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality
• Contribute to the positive image and overall credibility of the program and organization, notably through adherence to the Code of Conduct and Ethics, including compliance with anti-harassment, safeguarding and PSEA policies
  
  

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Minimum Qualifications

• Typically, a degree in a related field. An equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 3+ years of experience working as a GBV caseworker.
• GBV Case Management experience required.
• Relevant academic experience such as social work preferred.
• Demonstrated commitment to core principles of GBV programming, including gender equality and survivor-centered support services.
• Familiarity with GBV Case Management standards and tools
• Training and facilitation experience
• Commitment to championing survivors
• Good interpersonal and advocacy skills
• Very good listening and communication skills
• Familiarity with government and NGO service providers preferred.
• Ability to exercise sound judgment, remain flexible, and apply experience and guidance to evolving challenges.