Immediate Start
New
Yesterday
Supervisor
Asaba Amaka Supermarket
Management & Business Development
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Supervisor plays a crucial role in ensuring a positive shopping experience for all customers. This position involves overseeing daily operations, managing staff, and ensuring that customer service standards are consistently met. Supervisors are responsible for training team members on best practices addressing customer inquiries and complaints
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Oversee and support customer service associates, ensuring they are properly trained and equipped to assist customers.
- Actively interact with customers to address their needs and concerns, seeking to enhance their shopping experience.
- Handle escalated customer complaints and resolve issues efficiently and professionally.
- Monitor daily operations of the customer service area, ensuring that standards are upheld and that staff is meeting performance metrics.
- Collaborate with other departments to achieve store-wide sales goals and promote special events or promotions.
- Maintain accurate records of customer interactions and feedback, providing insights to management for improvement strategies.
Requirements:
- At least 1 year of working experience
- Minimum of OND certificate is required
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