Head of Experience Centre (CEO) In Tech Industry

Full Job Description (Head of the Experience Centre):

Job Title: Head of the Experience Centre

Location: Lagos, Nigeria

Reports to: Executive Leadership Team 

Overview:

We are looking for a Head of the Experience Centre who will take charge of all operational aspects of the 

Centre. This individual will lead a multidisciplinary team responsible for driving technology, innovation, 

partnerships, and programmes designed to support businesses and incubate new ventures. The successful 

candidate will be instrumental in ensuring the Experience Centre operates smoothly and serves as a worldclass hub for technology and business innovation.

Key Responsibilities:

• Oversee the day-to-day operations of the Experience Centre, ensuring efficient functioning across all 

departments.

• Lead and collaborate with key team members, including:

• Head of Technology and Innovation: Responsible for all technology and innovation activities, 

ensuring cutting-edge tech solutions and customer support.

• Head of Programmes: Oversee the design and delivery of top-tier programmes, accelerators, and 

incubators that meet international standards.

• Head of Partnerships and Marketing: Develop and manage partnerships and marketing strategies 

to drive engagement, support businesses, and attract innovative projects to the Centre.

• Drive operational efficiency, set performance goals, and ensure alignment with the Centre’s mission and 

vision.

• Ensure that the Experience Centre offers a seamless customer experience, supported by technology 

demonstrations and innovation-focused programmes.

• Coordinate closely with the leadership team to ensure all aspects of the Centre’s operations align with 

broader organizational goals.

Key Requirements:

• 10+ years of experience in a leadership role within the tech ecosystem or a similar industry.

• Proven leadership experience in managing operational teams in tech or innovation hubs.

• Extensive knowledge of the tech ecosystem, both in Nigeria and internationally.

• Strong background in partnerships, with a particular focus on the technology sector.

• Excellent organizational and people-management skills.

• Ability to lead cross-functional teams and deliver on ambitious timelines.

Qualifications:

• Academic: Bachelor’s degree in business administration, Management, Information Technology, or 

a related field. An MBA or advanced degree in a relevant field is highly preferred.

• Professional: Certifications in Project Management (PMP, PRINCE2), ITIL, or Business 

Process Improvement are highly desirable. Proven track record of success in leadership roles within 

the tech ecosystem is essential