Support/Onboarding Manager (SaaS / Loyalty / MarTech)

About Us:

Founded in 2021, Boomerang has raised $1,3M of total funding, including just closed Seed for $900k for the go-global running. In 2023, we achieved over 2000 paying clients from 63 countries and have shown 27x growth. Boomerangme was Named a High Performer in the Fall 2022 and Winter 2023 reports by Real Users on G2.

Boomerangme.biz is the easiest-to-use Loyalty platform for SMBs, designed for agencies.

We digitize all the printed promotions and provide free push notification channels to local businesses. That helps to twice times increase retention, revenue, and customer base for local businesses.

Our distribution channel is digital agencies. We are offering a white-label loyalty platform with the reseller option. We help agencies to get additional recurring revenue by offering Loyalty-as-a-Service.

 

Job Description:

This position is 100% remote.

We are seeking a talented and motivated Support/Onboarding Manager to join our team. In this role, you will be responsible for providing exceptional support to our clients throughout their onboarding journey and beyond. The ideal candidate is passionate about customer success, possesses excellent communication skills, and thrives in a fast-paced, dynamic environment.

 

Responsibilities:

- Serve as the primary point of contact for clients during the onboarding process, ensuring a smooth and seamless transition onto our platform.

- Develop and maintain strong relationships with clients, understanding their needs and providing proactive support and guidance.

- Conduct training sessions and workshops to educate clients on our products/services and best practices.

- Troubleshoot technical issues and collaborate with internal teams to resolve customer concerns promptly.

- Gather feedback from clients and communicate insights to the product development team to drive continuous improvement.

- Develop and maintain comprehensive documentation and resources for the knowledge base to support clients throughout their journey.

 

Requirements:

- Equivalent work experience of 2-5 years.

- Proven experience in a customer-facing role, preferably in customer support, onboarding, and account management with a focus on the US market.

- Fluent verbal and written communication skills in English are essential.

- Excellent communication and interpersonal skills, with the ability to effectively engage with clients at all levels.

- Comfortable conducting Zoom calls and effectively communicating with clients over the phone.

- Strong problem-solving abilities and a proactive approach to addressing customer needs.

- Ability to thrive in a fast-paced, entrepreneurial environment and manage multiple priorities effectively.

- Experience working with gohighlevel.com CRM is a plus.

Our Offer:

• Competitive salary starting at $500 fix + %from sales +bonuses
• Learning & Development program
• Flexible working hours
• Unlimited vacation policy
• Great startup atmosphere, team spirit, and team events
• Career path to the lead position in just 6 months