Team Lead
Total Business Solution Consulting Ltd
Customer Service & Support
IT & Telecoms
NGN
400,000 - 600,000
Easy Apply
New
Today
Job Summary
Do you have a passion for client satisfaction and strong leadership experience? Are you ready to lead a client services team in a dynamic, fast-paced environment? If you are experienced in customer relationship management and have a track record of fostering successful client relationships, we are looking for you to join our team as Team Lead – Client service.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 7 years
Job Description/Requirements
Responsibilities:
- Design and implement client service strategies and policies that with the company’s broader business goals to ensure customer satisfaction and loyalty.
- Lead and manage a team of client service representatives, providing them with ongoing training, mentoring, and support to ensure optimal performance.
- Serve as the primary point of contact for clients, ensuring their inquiries concerns, and issues are addressed promptly and professionally
- Work cross-departmentally to identify and resolve client issues, ensuring smooth communication and swift resolution
- Develop and nurture strong relationships with clients to today to foster trust, enhance loyalty, and promote long term partnerships.
- Monitor and analyze client satisfaction metrics, using insights to identify areas for improvement and drive continual enhancements to service delivery
Requirements:
- Strong understanding of customer relationship management (CRM) principles, with proven experience in driving customer satisfaction and retention
- Ability to build and maintain strong relationships with clients, fostering trust and ensuring client retention.
- Demonstrated leadership and management skills, with proven ability to motivate and guide teams towards success.
- Excellent problem solving and analytical skills, with the ability to think critically and deliver solutions in high pressure situations.
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