Technical and Business Operations Manager - SaaS / Tech Products

Job Title: Operations Manager

Location: Lekki, Lagos, Nigeria

Work Mode: Hybrid, Full-time

Salary: ₦8m Base per annum

Background: Operations Management, HR, Digital Agency, SaaS, Tech

A fast-growing startup, providing entrepreneurs with a simple phone system to manage sales and support team calls is seeking an experienced Operations Manager to join their team. This role is critical in ensuring that their internal processes, hiring strategies, and project execution operate seamlessly to drive business efficiency and scalability.

As the Operations Manager, you will play a key role in hiring top talent and managing operational efficiency to ensure smooth execution across teams. Your primary responsibilities will include developing efficient hiring processes, overseeing team performance, and improving operational efficiency. You will work closely with leadership to refine their operational structure, enhance project delivery, and support overall business objectives.

Responsibilities

Talent Acquisition & Team Management

Oversee hiring processes to attract and retain top talent.

Implement structured recruitment pipelines and onboarding programs.

Working closely with the team leads to developing strategies for employee retention and growth.

Operational Efficiency & Workflow Optimization

Develop and implement process improvements to ensure seamless operations.

Identify and eliminate bottlenecks that slow down workflow efficiency.

Ensure that cross-functional teams have the right systems and structures in place for smooth execution.

Process Optimization & Automation

Develop scalable operational frameworks that improve workflow efficiency.

Ensure smooth collaboration between teams by streamlining communication and task management.

Conduct regular operational audits to identify inefficiencies and recommend improvements.

Cross-functional Collaboration

Partner with leadership and department heads to align hiring and project priorities.

Work with engineering, customer experience, and marketing teams to ensure smooth project execution.

Support initiatives that enhance efficiency and long-term business success.

Requirements

5+ years of experience in operations management within a tech company or digital agency.

Proven experience in hiring, recruitment processes, and workflow optimization.

Strong ability to identify inefficiencies and implement scalable solutions.

Experience working with automation tools, CRMs, and task management software.

Analytical mindset with the ability to track and optimize key operational and hiring metrics.

Excellent leadership, problem-solving, and decision-making skills.

Strong communication and collaboration skills.

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