Technical Product Manager (TPM)

Responsibilities: 

Issue Management:

• Directly resolve small product-related issues in the web application, ensuring quick resolution to maintain a smooth user experience.
• Escalate more complex issues to our software vendors, working closely with them to ensure issues are handled promptly and efficiently.

Customer Feedback Handling:

• Collect, manage, and analyze customer feedback related to the web app, ensuring all concerns are addressed appropriately.
• Collaborate with customer support teams to track issues and identify trends or recurring problems.
• Provide updates and communicate resolution efforts to customers to maintain a high level of satisfaction.

App Testing & Maintenance:

• Conduct regular testing of the web application to identify bugs, usability issues, or potential improvements.
• Coordinate and support app updates, ensuring the app remains up-to-date and free of significant issues.
• Track and monitor app performance, ensuring it meets reliability standards and user expectations.

Continuous Improvement:

• Collect and analyze feedback from users, stakeholders, and internal teams to recommend features or improvements for the app.
• Collaborate with product development teams to prioritize and plan new feature enhancements based on feedback and business needs.

Cross-Functional Collaboration:

• Work closely with cross-functional teams (engineering, design, customer support) to ensure alignment on product improvements and issue resolution.
• Manage communication and software vendors, ensuring that fixes and enhancements are delivered according to deadlines.

Requirements:

• 4 years as a developer and 1 year as a Product Manager.
• Degree in a related field

Location: Abuja

Work Mode: Hybrid