Technical Support Specialist

Job Overview:

We are looking for a Technical Support Specialist with 2–3 years of experience to provide timely and professional support to customers, troubleshoot technical issues, and ensure product satisfaction. The ideal candidate is tech-savvy, customer-focused, and skilled in diagnosing and resolving hardware, software, or platform-related problems.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone, offering technical guidance and solutions.
• Troubleshoot and resolve product, software, or system issues in a timely and efficient manner.
• Guide users through step-by-step solutions, ensuring clear and easy-to-follow communication.
• Document issues, solutions, and customer interactions accurately in the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Assist in product testing and feedback loops to improve user experience.
• Maintain an updated knowledge base and help documentation.
• Support internal teams (sales, engineering, product) by providing insights from customer feedback.

Required Skills & Qualifications:

• 2–3 years of experience in a technical support, IT helpdesk, or customer support role.
• Strong knowledge of operating systems, software applications, and troubleshooting techniques.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, etc.).
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to explain technical concepts to non-technical users clearly and patiently.
• Strong organizational skills and attention to detail.

<