Responsibilities:

• Lead Conversion and Sales Target Achievement: Make at least 100 outbound calls daily to prospective and existing customers. Achieve a minimum monthly sales target as set by the management. Maintain a lead conversion rate of at least 30% of all qualified leads contacted.
• Customer Database Management: Accurately log call outcomes in the CRM system, maintaining 100% accuracy in customer data entry. Follow up on leads to ensure at least 80% follow-through on promised callbacks or engagements.
• Product Upselling and Cross-Selling: Identify opportunities to cross-sell or upsell additional loan products to existing customers, achieving a 10% increase in sales per quarter.
• Retention and Customer Engagement: Retain a minimum of 70% of existing customers through exceptional service and by offering tailored solutions. Contribute to reducing customer churn by ensuring 85% of customers are contacted before repayment deadlines.
• Performance Monitoring: Participate in weekly performance reviews with supervisors, meeting the set KPIs each quarter.
• Customer Interaction: Engage customers in a friendly, professional, and persuasive manner to build trust and rapport. Clearly explain loan products, terms, and conditions to prospective customers to help them make informed decisions. Handle objections effectively, turning negative responses into sales opportunities.
• Problem Solving and Escalation: Address customer inquiries or complaints efficiently, resolving issues within 24 hours when possible. Escalate unresolved or complex issues to supervisors while ensuring the customer feels valued and informed.
• Compliance and Ethical Standards: Adhere to company policies, ethical sales practices, and regulatory guidelines. Ensure accurate and complete documentation of all customer interactions.
• Team Collaboration: Collaborate with the telesales team and other departments (e.g., underwriting, customer service) to ensure seamless customer onboarding. Share feedback from customers with the team to improve sales strategies and product offerings.
• Self-Development: Participate in sales training sessions to improve product knowledge and sales techniques. Stay updated on loan policies, market trends, and competitor offerings to remain competitive.

Requirements:

• 1 year experience
• Minimum of HND

Benefits:

• Competitive Commission (up to 150,000 net)
• Weekly Bonus
• Weekly Team Breakfast and Lunch
• Pension + HMO
• Periodic Paid Training + More