Ticket and Tour Specialist

Responsibilities:

• Book and issue domestic and international flight tickets via GDS platforms (Amadeus, Sabre, Galileo).
• Reconfirm bookings, process cancellations, rescheduling, and reissuance of tickets as needed.
• Create customized tour itineraries based on client preferences and budget.
• Coordinate with local and international tour operators, hotels, and transportation providers.
• Consult with clients to understand travel needs and offer suitable options.
• Provide after-sales support including reminders, travel updates, and resolving issues before or during travel.
• Provide accurate information on visa requirements, health advisories, and travel restrictions.
• Assist with documentation and visa application processing where applicable.
• Arrange accommodations, airport transfers, car rentals, and travel insurance as required.
• Maintain accurate and organized records of client bookings, payments, and travel preferences.
• Generate periodic sales and booking reports for management review.
• Maintain strong relationships with airlines, travel partners, and service providers.
• Leverage partnerships to secure competitive pricing and special packages.
• Stay updated on travel trends, airline policies, promotions, and destination knowledge.
• Proactively inform clients about new deals, packages, or changes affecting their travel.

Requirements:

• Minimum of Bachelor's Degree in Tourism, Hospitality, Business Administration, or a related field.
• 3+ years of proven experience in travel and ticketing services, preferably in a travel agency or tour company.
• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Solid understanding of domestic and international travel regulations, visa processing, and airline policies.
• Strong customer service and communication skills – both verbal and written.
• Ability to handle multiple bookings, changes, and client needs simultaneously with efficiency and professionalism.
• Detail-oriented with strong organizational and problem-solving skills.
• Comfortable with digital tools, booking platforms, and Microsoft Office Suite (Word, Excel, Outlook).
• Flexibility to work outside regular hours when required, especially during peak travel seasons.
• Ability to work independently as well as part of a team in a fast-paced environment.
• IATA certification/license is an added advantage.
• Training in Global Distribution System (GDS) Fares and Ticketing will be an added advantage