Ticketing and Reservation Officer/ Agency Manager
FMR Agency
Hospitality & Leisure
Job Summary
Future Moves Recruitment Agency Limited is seeking a dedicated and experienced Ticketing & Reservation Officer/Agency Manager for its client on Lagos Island. The ideal candidate will manage ticketing and reservation operations, ensuring customer satisfaction and efficient agency management.
- Minimum Qualification : HND
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.Promoting travel packages.
- Managing the various units: visa, tours, digital marketing, etc.
- Manage credit card operations.
- Provide advice about visas/tickets/passports
- Overseeing the operations and teams at the agency.
- Answer questions on travel arrangements such as routes and time schedules, making and confirming reservations.
- Calculate the expenses and sell tickets to passengers.
- Use a booking system to secure ticket reservations, reschedule flights, process refunds, and collect payments.
Requirements:
- B.Sc. /HND in Business Administration or other related courses
- Certification Amadeus and Certification Galileo
- 5 years of experience in a similar role
- Teamwork, Problem-Solving, and Time Management skills
- Organization and Analytical Skills
- Understanding of Ethics
- Accountability, Motivation, and Leadership skills
- Executive Functioning, such as prioritizing duties
- Ability to persuade or convince others
Location: Lagos Island, Lagos State
Remuneration: NGN 200,000 - 250,000
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