Ticketing Officer

Responsibilities:

• Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
• Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
• Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
• Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
• Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
• Maintain records of bookings, payments, and other transactions for auditing and reporting purposes.
• Communicate any schedule changes, flight delays, or other critical information to customers in a timely manner.
• Ensure all tickets and bookings comply with company policies and government regulations.
• Offer advice and recommendations on travel itineraries, connecting flights, or alternate routes.
• Support clients in checking travel restrictions, visas, and entry requirements, and ensure compliance with health or COVID-related guidelines.

Requirements:

• Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
• Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
• Good organizational skills with a keen eye for detail.
• Ability to multitask and work under pressure, particularly during peak booking seasons.
• Knowledge of airline policies, ticketing procedures, and fare calculations.
• Basic knowledge of visa requirements and travel restrictions.
• Diploma or degree in Travel and Tourism, Hospitality, or a related field.
• Certification in GDS ticketing systems or travel operations is an advantage.
• Minimum of 3 years in ticketing, reservations, or travel consultancy.

Additional Skills:

• Familiarity with ticketing systems such as (GDS)
• Customer service skills
• Problem-solving and conflict-resolution skills
• Time management skills
• Multitasking skills
• Attention to detail