Ticketing/Sales Officer

Responsibilities:

Ticketing & Reservation Management:

• Process flight reservations and issue tickets using Amadeus, Sabre, Galileo, or other GDS platforms.
• Handle fare calculations, re-issuances, refunds, and exchanges efficiently.
• Ensure accurate booking procedures while adhering to airline policies and travel regulations.
• Provide customers with travel options, pricing details, and itinerary modifications.
• Monitor and manage airline schedule changes and inform clients accordingly.

Business Development & Sales:

• Identify and develop new business opportunities within the travel and tourism sector.
• Build and maintain strong relationships with airlines, travel agencies, and corporate clients.
• Develop strategies to increase ticket sales and maximize revenue.
• Negotiate contracts and partnerships with vendors, airlines, and third-party travel service providers.
• Conduct market research to identify industry trends and customer needs.
• Work towards achieving sales targets and business growth objectives.

Customer Service & Support:

• Assist clients with flight bookings, ticketing issues, and travel inquiries.
• Provide exceptional customer service to retain clients and enhance brand loyalty.
• Address and resolve complaints, refunds, and disputes related to ticketing.

Operations & Compliance:

• Stay updated with airline policies, IATA regulations, and travel industry standards.
• Ensure compliance with company policies, airline contracts, and GDS agreements.
• Maintain detailed reports on sales, bookings, and customer feedback.

Requirements:

• Bachelor’s degree in Business, Travel & Tourism, or a related field.
• 2+ years of experience in airline ticketing and business development.
• Proficiency in Amadeus, Sabre, Galileo, or other GDS platforms.
• Strong negotiation, sales, and networking skills.
• Excellent communication and interpersonal abilities.
• Knowledge of airline fare rules, ticketing procedures, and travel regulations.
• Ability to work under pressure and meet sales targets.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• IATA certification in ticketing & reservation.
• Experience working with corporate clients and travel agencies.
• Familiarity with B2B and B2C sales strategies in the travel industry.

Benefits:

• Negotiable salary
• Commission/bonus incentives.

Location: Lagos Island