Trainer

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

We are looking for a trainer to join our team who can deliver high-impact training, develop effective learning content, maintain our knowledge base, and support our operations team to ensure that we deliver the best service to our customers. You’ll have the opportunity to keep your passion for learning and teaching while driving high-impact results as we strive to be the most customer-centric custom manufacturing company globally.

• Perform training needs analysis

• Facilitate new hire training, coach and conduct performance evaluation of trainees

• Developing individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources

• Collaborate with quality team to gather feedback and plan refresher trainings to help improve quality of service

• Collaborate with managers and operations team to ensure the knowledge base is updated real-time and all team members are informed of new updates

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge

• Fill out accurate reports

• Establish and maintain communication with customers and team members; understand needs, resolve issues, and meet company expectations

• Supervise and coach learners in nesting

• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions

• Coach and give feedback to trainees to help them fulfill performance metrics

• Support on tasks delegated by the CEO

• At least 2 years of work experience as a Trainer with Sales/CS background

• Knowledgeable in Google Suite and Hubspot

• Strong English verbal and written communication skills

• Strategic in developing solutions and process improvements

• Agile and adaptable to changing environments and work process

• Must be work-from-home capable with a quiet space to take calls

• Demonstrated ability to work in a fast-paced, “self-starter” environment.

• Provide your own desktop/laptop with at least 8GB of RAM

• Stable internet connection with at least 20 mbps speed

• Must have headset and webcam

• Can work effectively during PST hours

Nice to have:

• Additional training certification
  
• Experience in sales accounts highly preferred
  
• Previous experience in classroom adult education or training and evaluation
  
• Previous remote work experience
  
• Previous startup experience
  
  
  
  

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study - if applicable

5. Final Interview

Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At The/Studio, we know that our Company's strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.