Travel Consultant

Responsibilities

• Make professional and accurate travel arrangements for clients including air, car, hotel, and ground transportation reservations
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Compute the cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour costs.
• Follow the company’s procedures, account guidelines, and customer service standards in the areas of making travel arrangements, and building Passenger Name Records (PNRs) and profiles.
• Plan, describe, arrange, and sell the itinerary tour packages and promotional travel incentives we offer
• Provide customers with Travelden brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
• Maintain awareness and adherence to our clients’ procedures, programs, and policy guidelines
• Consistent application of Travelden’s practices and programs
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers
• Engage in the preparation of the sales budget weekly
• Perform any other related duties as assigned

Requirements:

• Bachelor’s Degree in a related field with a minimum of 2 years experience as a travel consultant/ticketing and reservation officer
• At least 3 years of professional experience as a seasoned Travel Consultant
• Proficiency in the use of Amadeus GDS; with Amadeus certification
• Ability to relate with internal and external stakeholders at various levels using diplomacy
• Result oriented with regard to quality and productivity goals
• Ability to work flexible hours and shifts as determined by business needs and client call volume
• Excellent analytical and communication skills
• Organizational t-orientedResuland planning skills
• Attention to detail and time management skills with the ability to meet deadlines