Visa and Ticketing Officer

Responsibilities:

• Undertake visa-related casework (assess, investigate, decide), applying the relevant legislation and policy.
• Investigate the integrity of documents and other information in connection with visa applications.
• Interview clients and request additional information to support visa applications.
• Liaise with all relevant stakeholders in the visa processing procedure including embassies and consulates to ensure timely processing of visa applications.
• Maintain accurate records of visa applications and client information.
• Undergo regular training and development to keep up with the changes and trends in immigration.
• Update knowledge and skills on the laws, policies, procedures, and best practices on national and global travel and immigration,
• Learn about the social, economic, political, and cultural aspects of regions.
• Assist clients with flight bookings, hotel reservations, car rentals, and other travel arrangements.
• Confirm bookings and notify clients of luggage limits, travel insurance policies, and itineraries, medical and currency requirements.
• Issue airline tickets, ensuring accuracy and adherence to airline rules and regulations.
• Calculate and explain fare details including taxes, fees, and any applicable promotions or discounts to clients.
• Verify and process travel documents including visas and travel insurance in compliance with relevant regulations.
• Maintain accurate records of transactions, passenger information, and ticketing-related paperwork by company policies.
• Provide exceptional customer service to our diverse clientele, and handle complex customer inquiries ranging from web bookings to concierge desks purchasing tickets for their guests.
• Use promotional techniques and prepare promotional materials to sell itinerary tour pack
• Collaborate with the sales team on ticketing-related queries and to maximize revenue opportunities.
• Stay up to date on the latest travel industry developments.

Requirements

• Degree/HND in any field
• Significant understanding of current immigration laws and visa policies
• Related Travel and Tourism Certification.
• Minimum of 3 years visa and ticketing experience.
• Knowledge of the GDS systems: Amadeus
• Good knowledge of World Geography
• Good verbal and written communication and interpersonal skills
• Using the Ticketing & Reservation system (Amadeus GDS)
• Comply with immigration laws, fares rules, and visa policies
• Customer handling & satisfaction
• Ticket Reopens: Frequent ticket reopens signal unresolved issues, affecting customer satisfaction and workload
• Error Rate: Minimizing errors in visa processing and ticket handling is key to providing high-quality support
• Achieving the assigned target
• Revenue generation