Waitress / Hostess
ABNM HR Staffing Solutions Limited
Hospitality & Leisure
Job Summary
An experience waitress / hostess in a restaurant is typically responsible for greeting guests as they arrive, managing reservations, seating guests at their tables, and sometimes overseeing the flow of guests in the dining area to ensure a smooth and enjoyable dining experience. They often serve as the first point
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities
- Welcoming guests as they arrive, checking reservations, and escorting them to their tables.
- Taking reservations over the phone or online, recording details accurately, and organizing seating arrangements accordingly.
- Providing waiting times to customers who are not pre-booked.
- Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding.
- Communicating with the serving staff to ensure they are aware of new guests and any special requests.
- Providing a point of contact for customer feedback and helping to resolve any customer issues.
- Monitoring the cleanliness of the reception area and ensuring menus are clean and presentable.
- Ensuring cleanliness and hygiene standards are met in the front of the house area
- Answering basic questions about the restaurant's menu, specials, and hours of operation.
- Managing waiting lists during peak hours, estimating wait times, and keeping guests informed.
- Addressing guest concerns or complaints promptly and escalating issues to management if necessary.
- Keeping track of available tables and coordinating with kitchen staff to ensure efficient seating and service.
- Recommending additional items or specials to guests to enhance their dining experience.
- Adhering to health and safety guidelines and ensuring guests are seated in compliance with regulations.
Requirements:
- This position is open preferably to a female candidate
- Excellent verbal communication skills are essential for greeting guests warmly, answering questions about the menu, and conveying information clearly.
- Ability to deal with customer requests in timely and positive manner
- Self-motivated and positivity to greet guests warmly regardless of the time
- Teamwork skills to help take on tasks outside of their specific job description and to help other team members with service.
- Excellent knowledge of food and beverages, including wine pairings or in-house or regional specialties
- A strong focus on providing exceptional customer service, including handling inquiries, resolving complaints courteously, and ensuring guests have a positive experience
- Ability to stay on their feet for long periods of time, both early in the morning and night late at night.
- Ability to manage reservations effectively, maintain a seating plan, and coordinate with servers to ensure smooth service flow.
- Capable of handling multiple tasks simultaneously, such as greeting new guests, managing waiting lists, and answering phone calls.
- Ability to handle unexpected situations calmly and find solutions quickly, such as accommodating last-minute changes in reservations or resolving seating issues
Qualifications:
- Must have a diploma as a minimum educational requirement.
- Proficiency in languages spoken by the restaurant's clientele can be advantageous, especially in multicultural or tourist-heavy areas.
- Basic knowledge of computer systems for managing reservations and seating arrangements may be necessary, depending on the restaurant's technological use
- Personality traits such as friendliness, patience, and a strong work ethic also play a significant role in providing excellent customer service and ensuring a positive dining experience for guests.
- Must have had experience as a waitress in a restaurant
- Team spirit
- Flexibility to work in shifts
- Food safety training is a plus
- Must pass background check which includes providing 3Guarantors and 3Referees
Location: The applicant must reside in Abuja
NB: Our background checks are rigorous and invasive, therefore, candidates who are not able to meet up with the background check requirement should not bother applying.
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