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4 days ago

Job Summary

We are seeking a knowledgeable and customer-focused WHMCS Support Administrator to join our team as a technical support specialist. In this role, you will use your expertise in WHMCS and web hosting to deliver top-notch support to our clients through ticketing systems, troubleshooting issues, and ensuring a seamless hosting experience. You will work closely with our technical team to resolve issues and help clients optimize their use of our services.

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 5 years

Job Description/Requirements

Responsibilities:

  • Handle and resolve customer support tickets related to WHMCS, cPanel, and other hosting-related inquiries.
  • Diagnose and troubleshoot technical issues within WHMCS and associated hosting services.
  • Assist customers with WHMCS account setup, configurations, and customizations.
  • Maintain customer satisfaction through prompt responses, effective solutions, and clear communication.
  • Collaborate with the technical team to implement improvements in support processes and documentation.



Requirements:

  • Proven experience as a WHMCS Support Administrator or similar role in a web hosting environment.
  • Proficient in WHMCS, cPanel, and other web hosting tools.
  • Strong troubleshooting skills and knowledge of ticketing systems.
  • Excellent communication skills and customer-service orientation.
  • Experience with Linux-based hosting environments (preferred).



Benefits:

  • Competitive salary and benefits
  • Opportunity to work with a dynamic and supportive team
  • Remote flexibility
  • Professional development and growth opportunities

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