WHMCS Technical Support Specialist
The GoLive Digital Solutions Company Ltd
Customer Service & Support
Job Summary
We are looking for a proactive and technically skilled WHMCS Technical Support Specialist (Level 1) to join our team. In this entry-level role, you will be responsible for providing first-line support to our clients, helping them resolve issues related to WHMCS, web hosting services, and associated software tools. You will assist customers with troubleshooting, provide basic configurations, and ensure quick and efficient resolution of common issues related to account management, billing, and hosting. As a Level 1 support specialist, you will interact with clients through our ticketing system and offer solutions to technical queries, guiding them through WHMCS features such as account setups, domain management, and hosting configurations. This is an ideal role for someone looking to start or advance their career in web hosting support with a focus on learning WHMCS and providing exceptional customer service.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Handle first-line support tickets related to WHMCS, cPanel, domain management, and hosting issues.
- Assist clients with account setup, WHMCS configuration, and general troubleshooting.
- Work closely with senior technical staff to resolve escalated issues.
- Maintain accurate records of all support requests and actions taken.
- Provide guidance on basic technical inquiries and customer inquiries regarding billing or hosting accounts.
- Ensure a high level of customer satisfaction through timely and professional support.
Requirements:
- Basic understanding of WHMCS, cPanel, and web hosting concepts.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Familiarity with ticketing systems and customer support best practices.
- Ability to handle multiple tasks in a fast-paced environment.
- Customer service-oriented with a willingness to learn.
What We Offer:
- Competitive salary and benefits
- Opportunity to learn and grow within a dynamic team
- Remote work flexibility
- Career development and training
If you’re looking to build your career in web hosting support and are passionate about helping customers resolve issues efficiently, we want to hear from you!
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