Administrative Officer

 Responsibilities:

• Administrative Management:
• Manage office operations, supplies, and equipment.
• Maintain accurate records, files, and databases.
• Develop and implement administrative policies and procedures.
• Communication and correspondence:
• Handle phone calls, emails, and mail.
• Prepare and distribute reports, documents, and presentations.
• Coordinate meetings, appointments, and travel arrangements.
• Customer Service:
• Provide exceptional customer service to clients, visitors, and staff.
• Respond to inquiries, resolve issues, and escalate concerns.
• Financial Management:
• Manage petty cash, process invoices, and track expenses.
• Assist with budgeting, forecasting, and financial reporting.
• Human Resources:
• Maintain personnel records, update employee information.
• Coordinate recruitment, onboarding, and training.
• Compliance and Risk Management:
• Ensure compliance with organizational policies, laws, and regulations.
• Identify and mitigate potential risks

Requirements:

• Bachelor's degree in Business Administration, Public Administration, or related field.
• 3+ years of administrative/customer service experience.
• Excellent communication, organizational, and problem-solving skills.
• Proficient in MS Office, Google Suite, and other productivity tools.
• Ability to maintain confidentiality and handle sensitive information.

Desirable Qualities:

• Certification in administration, human resources, or finance.
• Experience with CRM software and database management.
• Knowledge of labor laws and regulatory compliance.
• Analytical and reporting skills