Area Collections Executive, Auchi/Ikpoba Okha (Edo State)

Location: Auchi and Ikpoba Okha, Nigeria

The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitor and control the credit risk inherent in the company’s direct to consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data and identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensure the company’s efforts around customer data privacy and consumer protection.

About the role:
We are looking for diligent and well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations. Department Corporate Risk Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite

What you would be expected to do:

Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.

Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.

Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.

Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers in cases where direct intervention is required.

Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.

Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.

Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.

Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.

Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you:

Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.

Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.

Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.

Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.

Are good with numbers, 

Have good communication & people skills

Have clear thinking/problem-solving ability.

Are excited about working with rural customers & resolve customers issues.

Have excellent issue-tracking and resolution skills.

Are able to manage multiple tasks at the same time diligently and accurately.

Work with multiple sales teams and cross-functional teams seamlessly.

What we offer:

A platform for professional growth in a rapidly expanding, high-impact sector.

Immerse in a collaborative culture, energized by Sun King's employees who are collectively motivated by fostering a transformative, sustainable venture.

A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.

Tailored learning pathways through the Sun King Academy to elevate your leadership and managerial capabilities.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month. Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash. Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter. From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.