Business Manager

Responsibilities:

Operational Management:

• Oversee daily business operations, including opening and closing procedures.
• Ensure the store environment is clean, safe, and conducive to sales.
• Implement and manage inventory control processes to minimize shrinkage and optimize stock levels.

Sales and Marketing:

• Develop and implement sales strategies to achieve business targets.
• Monitor and analyze sales performance and market trends to identify opportunities for growth.
• Coordinate promotional activities and campaigns to boost brand awareness and sales.
• Build and maintain strong relationships with wholesale clients and suppliers.

Customer Service:

• Ensure high levels of customer satisfaction through excellent service.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.
• Train staff on customer service best practices and product knowledge.

Staff Management:

• Recruit, train, and supervise sales and support staff.
• Schedule and assign tasks to employees, ensuring coverage during peak business hours.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and motivating work environment.

Financial Management:

• Monitor and manage the business budget and financial performance.
• Prepare and present financial reports, including sales, revenue, and expense forecasts.
• Manage cash flow, accounts receivable, and payable.

Product and Inventory Management:

• Source and negotiate with suppliers to ensure the best prices and product quality.
• Manage stock levels and coordinate orders to ensure timely replenishment.
• Monitor product trends and manage the introduction of new products to the inventory.

Requirements:

• HND/Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in a managerial role, preferably in retail or wholesale sales of electronics or similar products.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Solid understanding of sales principles and customer service practices.
• Proficiency in inventory management and POS systems.
• Ability to analyze sales data and market trends.
• Strong organizational and multitasking abilities.
• High level of integrity and dependability.