Business Operations Manager

Responsibilities

• Oversee and manage all aspects of daily business operations, ensuring smooth workflows, timely execution of tasks, and operational efficiency across all departments.
• Develop implement, and monitor strategic business plans to drive sustainable growth, improve overall profitability, and enhance market positioning.
• Manage company budgets by overseeing financial planning, cash flow, and financial reporting to ensure fiscal responsibility and long-term financial stability.
• Lead, monitor and motivate the team to align their effort with business objectives.
• Build maintain, and nurture strong relationships with clients, partners, vendors, and stakeholders, ensuring customer satisfaction and business retention.
• Monitor and analyze key performance indicators (KPIs) to track company performance, identify trends, and implement data-driven strategies for improvement.
• Establish and enforce operational policies and best practices to improve productivity, streamline workflows, and enhance overall efficiency within the organization.
• Conduct market research to identify potential growth opportunities, new market segments, and emerging business trends that can contribute to long-term success.
• Develop and maintain strong relationships with existing and new clients by providing excellent service, understanding their needs, and offering tailored solutions.
• Other responsibilities as may be assigned by the organisation.

Requirements:

• Bachelor's degree in Business Management, Sales and Marketing, or related fields.
• A minimum of 3 years of relevant experience in the retail industry.
• Experience in the beauty and skincare industry is preferred.
• Proven track record in revenue growth and client acquisition.
• Excellent verbal and written communication skills.
• Strong leadership, analytical and strategic thinking skills.
• Excellent skills in MS Office applications and other CRM software.
• Ability to collaborate effectively and manage a team.
• Strategic and analytical skills
• Analytical, problem-solving solving and conflict-resolution abilities.
• Strong presentation and strategic marketing skills.
• Advanced negotiation, creativity and networking skills.
• Ability to multitask, prioritize and manage time effectively.
• Understanding of business operations, financial management, and strategic planning.
• Strong proficiency in business software tools such as Microsoft Office Suite, project management software, and CRM systems
• Understanding of supply chain management, vendor relations, and operational efficiency best practices.
• Knowledge of the beauty and skincare industry, including trends, customer behaviour, and competitive landscape.

Remuneration: NGN 350,000 - 400,000 Monthly

Work Hours: 8:00 AM - 4:00 PM