Chief Operating Officer

Responsibilities:

Operational Leadership:

• Manage the day-to-day operations of the company, ensuring seamless execution of projects and initiatives.
• Drive efficiency and effectiveness in the execution of our Training Consulting engagements by managing and supporting the Customer Fulfillment (Operations) Team
• Ensure the development and continuous improvement of course content, with regular updates and integration of new materials on our various delivery platforms
• Oversee the development and implementation of processes, policies, and procedures to drive efficiency and scalability

Project and Program Management:

• Act as Project Partner in consulting engagements leveraging our trademark processes and frameworks for automating reporting and analytics projects and building financial models for real-world challenges.
• Manage timelines, resources, and deliverables for all engagements to ensure client satisfaction and operational excellence.

Growth & Scale Initiatives:

• Work closely with the Marketing team to drive the expansion of identified initiatives, including content creation, marketing campaigns, institutional & professional partnerships and more
• Develop strategies to scale our Africa wide impact initiatives touching hundreds of thousands of lives and working closely with our impact partners.

Leadership and Management:

• Provide leadership and guidance to the executive team, department heads, and other staff members.
• Foster a culture of collaboration, innovation, and excellence within the company.
• Demonstrate a good understanding of client needs, objectives, and challenges.
• Share your wealth of experience in blog posts, webinars, courses and public events.

Strategic Advisory and Cross- functional Leadership:

• Act as a trusted advisor to the Managing Partner, providing insights, recommendations, and strategic direction on key business initiatives.
• Coordinate with teams across marketing, content creation, client relations management, to align efforts with organizational goals.
• Monitor performance metrics, analyze data, and provide actionable insights to improve operations and achieve growth targets.

Business Development:

• Maintain strong relationships with clients and manage client expectations.
• Design processes, recruit talent, and ensure a pipeline of skilled graduates for our International clientele.
• Ensure a high level of client satisfaction by addressing any concerns and ensuring project goals align with client expectations.

Requirements:

• Bachelor's or Master's degree in a relevant field.
• 7+ years of experience in operations, consulting, or a similar leadership role, ideally in training or consulting services.
• A Financial Modeling Certification (FMA or FMVA)
• Deep Data Analytics, reporting and visualization Skills
• Strong project management skills, with a proven track record of successfully delivering client engagements.
• Strong strategic thinking, problem-solving, and analytical skills
• Excellent communication, leadership, and management skills.
• High integrity and ethical standards.
• Proactive, results-oriented with a hands-on approach.
• Ability to work under pressure and meet tight deadlines.