Client Relationship Manager
Jobberman (Third Party Recruitment)
Management & Business Development
Energy & Utilities
NGN
Confidential
Easy Apply
1 month ago
Job Summary
Our client is looking to hire a Client Relations Manager to create and nurture long-term relationships with their customers. You will resolve any issues that arise to ensure customers are satisfied with the services rendered. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help safeguard the company's revenue and retain our client's customers.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Find suitable chain real estate companies, hotels, banks, and restaurants as potential partners to establish cooperative relationships.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help the sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements:
- HND/B.Sc in Marketing, Advertising, Communications, or a related discipline
- 4-5 years of experience with banks, real estate companies, chain hotels, construction companies, operator companies, and other related businesses
- Strong key account management skills and extensive social resources
- Experience in upstream and downstream collaboration
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
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