Credit Officer

Responsibilities:

• Build a rich pipeline of customers and ensure month-on-month growth of customer acquisitions, revenue, and retention.
• Preparing presentations, proposals, and sales contracts to a range of prospective clients.
• Obtaining deposits and balance of payments from clients
• Achieve customer acquisition, revenue, ARPU (Average Revenue Per User) and retention target
• Acquisition of subscribers from corporate, public, and SME organizations within allocated sectors/regions.
• Promote our customer value propositions to the target customers through effective engagements ensuring product availability within the consumer reach and gaining market share from the competition.
• Expedite the resolution of all customer complaints to maximize satisfaction and manage monthly churn at 2%
• Engage customer leads through cold calls, digital marketing, email marketing, and prospective visitations.
• Timely rendition of weekly and monthly reports of sales performance to the supervisor.

Requirements:

• Minimum of 3 years of work experience in trade marketing, consumer marketing, and product development in the financial sector
• Bachelor’s degree in Marketing or related fields
• Ability to work with minimal supervision
• Good analytic, report writing, and problem-solving skills
• Good understanding of the business process

Key Performance Indicators 

• Build a rich pipeline of customers
• Minimum of 20 new potential leads per week
• Sales Targets (Deposits & Loans Incremental Revenue Generation)
• Minimum performance record of 85% Revenue growth based on agreed targets per week must be achieved.
• Quality Customer Acquisition
• 40% ARPU (Average Revenue Per User) customer acquisitions based on agreed targets
• Customer Retention
• 2% churn (i.e Attritional pipeline)
• Prompt submission of weekly and monthly reports on sales performance to Supervisor lead & management
• Last working day of every week and month
• Speedy conversion of potential requests on loans and deposits
• 75% of approved weekly prospects must be achieved

Location: Lagos, Nigeria